Delivery areas

We ship worldwide, except to Africa where shipping is not yet available.

Carrier

All our orders are shipped via the logistics company Logistio.

Estimated delivery times
Europe:
Standard delivery: 8 to 12 working days
Express delivery: 5 to 7 working days
United Kingdom (UK):
Standard delivery: 8 to 12 working days
Express delivery: 3 to 5 working days
United States (US):
Standard delivery: 8 to 12 working days
Express delivery: 5 to 7 working days
Other countries:
Standard delivery: 8 to 15 working days

Note: Please allow 24-48 hours for processing time before shipping.

Delivery methods

We offer two delivery options:

Standard
Express

Shipping costs are calculated based on the destination country and are displayed on the checkout page.

Shipping costs

Currently, standard shipping is free. However, fees may vary depending on the product and country. This information will be clearly indicated during the checkout process.

Taxes and customs duties

Taxes and customs duties are included, except in exceptional cases where the customer will be informed.

Package marked as delivered but not received

If your package is marked as delivered but you have not received it, contact our customer service at: info@satyn.fr.

Delays during promotions or holidays

During busy periods, such as during promotions or holidays, processing and shipping times may be extended.

RETURN POLICY – SATYN

At Satyn, your satisfaction is our priority. If you’re not entirely happy with your purchase, here’s how returns work:

Return Window

You have 30 days from the date of purchase to request a return.

Unfortunately, after 30 days, we can’t offer a refund or exchange.

Return Conditions

Returned clothing items must be:

Unworn and unwashed (no signs of use, perfume, sweat, or makeup traces).

In their original condition and packaging (including labels, tags, dust bags, and protective films where applicable).

Free of damage, stains, or alterations not caused by Satyn.

Accompanied by all accessories originally provided (buttons, ribbons, laces, etc.).

Any item not meeting these conditions will not be eligible for a refund or exchange.

Proof of Purchase

All returns must include a receipt or proof of purchase.

Please do not send your return to the manufacturer.

Items on Sale or During Promotions

Items purchased during promotional periods or on sale are not refundable or exchangeable once the 14-day legal withdrawal period has passed.

Refunds

Once we’ve received and inspected your return, we’ll email you to confirm.

If approved, your refund will be processed to your original payment method within a few business days.

Late or Missing Refunds

If you’ve done all of this and still haven’t received your refund, please contact us at info@satyn.fr

Exchanges

We only replace items that are defective or damaged upon receipt.

To request an exchange, email us at info@satyn.fr, then send your item to:

18 rue du Bois Guillaume, apt 008

91000 Évry

FRANCE

Gift Returns

If the item was marked as a gift and shipped directly to you, you'll receive a gift credit once the return is received.

If the gift wasn’t marked as such, the refund will go to the original purchaser.

Return Shipping Costs

Return shipping costs are your responsibility and are non-refundable.

If you receive a refund, return shipping will be deducted from the refunded amount.

For returns over €75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.